Product Training Specialist

7 days ago


Raleigh, North Carolina, United States Core Sound Imaging, Inc. Full time
Job OverviewCore Sound Imaging, Inc. is seeking a highly skilled Product Training Specialist to join our team. As a key member of our implementation and training team, you will be responsible for delivering exceptional customer experience through comprehensive training and education on our advanced software as a service (SaaS) image storage and reporting solution (cloud PACS), Studycast.Key Responsibilities
  • Develop and deliver customized training plans for clients, ensuring they have the necessary skills to effectively utilize Studycast.
  • Conduct remote coaching sessions with clients, utilizing remote software tools, to provide hands-on training and support.
  • Collaborate with the implementation specialist to establish a tailored implementation plan, ensuring seamless integration of Studycast into clients' existing imaging workflow.
  • Deliver supplemental application training as needed, ensuring clients have the necessary knowledge to maximize the benefits of Studycast.
  • Support clients in determining the most suitable product configuration options to meet their specific needs.
  • Assist in the development and improvement of implementation and training processes, ensuring they are aligned with industry best practices.
  • Provide feedback to the product team for product enhancements, ensuring Studycast continues to meet the evolving needs of our clients.
Requirements
  • Equivalent to completion of 4-years of college-level coursework in a related field and experience sufficient to successfully perform the essential duties of the job.
  • Strong Clinical Information Systems knowledge, with experience in ultrasound, angiography, xray, and other imaging modalities a plus.
  • Excellent interpersonal skills, with a high degree of self-motivation and ability to work independently.
  • Excellent communication skills, with the ability to interface and influence at multiple organization levels.
  • PC skills, including advanced knowledge of Microsoft Office products.
  • Experience developing and implementing training programs.
  • Ability to learn and apply new technologies quickly.
  • Excellent problem-solving abilities.
  • Ability to work both independently and as part of a team.
  • Ability to multi-task in a dynamic environment.
  • Excellent verbal and communication skills.


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