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Product Training Specialist
1 month ago
This is an onsite position in our Raleigh, NC office, requiring the ability to work independently to provide training and product education to clients. The ideal candidate will have strong clinical information systems knowledge, excellent communication skills, and the ability to interface and influence at multiple organization levels.
Key Responsibilities- Work with the Implementation Specialist to conduct initial customer assessments and establish customized implementation/training plans.
- Deliver remote coaching to customers, utilizing remote software tools, from our offices.
- Assist customers in determining appropriate product configuration options that best meet their needs given existing imaging workflow.
- Deliver supplemental application training as necessary.
- Support the client's implementation activities and schedule.
- Assist with the development and improvement of implementation and training processes.
- Provide feedback to the product team for product enhancements.
- Ability to play an active role in future product development loops.
- Develop and maintain employee training programs, including role-specific training, product training, HIPAA/HITECH training, and QMS training.
Desired Skills and Experience
Equivalent to completion of 4 years of college-level coursework in a related field and experience sufficient to successfully perform the essential duties of the job. Clinical certification and/or medical device experience are a plus.
- Strong clinical information systems knowledge, including ultrasound, angiography, x-ray, and other imaging experience.
- Strong interpersonal skills, with a high degree of self-motivation and ability to work independently.
- Excellent communication skills, with the ability to interface and influence at multiple organization levels.
- PC skills, including advanced knowledge of Microsoft Office products.
- Experience developing and implementing training programs.
- Ability to learn and apply new technologies quickly.
- Excellent problem-solving abilities.
- Ability to work both independently and as part of a team.
- Ability to multi-task in a dynamic environment.
- Excellent verbal and communication skills.