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Front Desk Coordinator

2 months ago

Ontario, California, United States State of Oregon Full time
Job Summary

We are seeking a highly skilled and compassionate Office Specialist 2 to join our team at the State of Oregon. As a key member of our Aging and People with Disabilities department, you will play a vital role in providing exceptional customer service and support to individuals and families seeking services.

Key Responsibilities
  • Provide specialized assistance at the front desk and on the phone, guiding customers through the sharing of rules, policies, procedures, and programs in collaboration with other branch staff.
  • Make decisions regarding requests for information from the public and enter that confidential information into the ONE system.
  • Refer Oregonians to community resources or make appointments with the Oregon Department of Human Services for requested services.
  • Perform a wide variety of data entry tasks, including processing payroll and provider payments, and other financial and administrative tasks in support of the branch office operations.
Requirements
  • Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents.
  • An Associate's degree.
  • Graduation from a private school of business with a certificate AND one year of general clerical experience.
  • Bilingual skills in Spanish and English are required.
Essential Attributes
  • Face-to-face customer service experience in an office setting.
  • Experience gathering information from customers to help determine the type of services to meet the needs of the customer.
  • Experience with repetitive data entry.
  • Experience handling a high volume of multiple tasks with competing deadlines.
  • Experience working with a variety of software and/or databases in an office setting.
What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
How to Apply

To be considered for this exciting opportunity, please submit your application through the State of Oregon's online application system. We look forward to reviewing your application and learning more about your qualifications.