Front Desk Agent

1 week ago


Ontario, California, United States Element Ontario Airport Full time
Job Summary:

As a Front Desk Agent at Element Ontario Airport, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties. You will also be responsible for providing attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.

Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Make and modify reservations, and handle hotel operator and concierge duties.
  • Provide exceptional customer service to all guests, responding to their inquiries and resolving any issues that may arise.
  • Maximize room revenue and occupancy by promoting hotel services and amenities.
  • Ensure that all guest rooms are clean and well-maintained, and that all guest requests are met in a timely and efficient manner.
  • Work effectively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest service.
  • Participate in ongoing training and development to improve skills and knowledge, and to stay up-to-date on hotel policies and procedures.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field helpful.
  • Experience in a hotel or related field preferred.
  • Positive and upbeat personality with a desire to deliver exceptional customer service.
  • Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Basic math skills and ability to handle cash and credit transactions.
Benefits:
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Free or discounted hotel stays and other perks.
  • Fun and dynamic work environment.


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