Customer Service Representative

4 days ago


Concord, North Carolina, United States Lowes Foods Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Deli Department team at Lowes Foods. As a Customer Service Representative, you will be responsible for providing exceptional guest service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide polite, friendly greetings and interactions with all guests.
  • Perform assigned duties in a fast-paced work environment while interacting with guests and team members.
  • Explain product offerings to guests, including ingredients, flavors, and menu items.
  • Prepare product for sale, including frying, cutting, slicing, weighing, pricing, and cooking.
  • Maintain product levels, quality, and freshness according to station guidelines.
  • Maintain sanitation standards in the cooler, freezer, prep area, and sales area.
  • Communicate guest requests to management and/or satisfy requests in a timely manner.
  • Communicate temperature and/or product breakdowns to supervisor.
  • Keep supply and work areas neat, clean, and tidy at all times.
  • Maintain proper grooming and uniform standards.
  • Perform front-end duties to ensure no noticeable wait standard is maintained.
  • Announce specials and sale information on the PA system.
  • Assist in product receiving and storage.
  • Perform all other duties as assigned by management.
Requirements
  • Friendly, outgoing personality.
  • Ability to work well with others.
  • Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
  • Ability to read and understand information and direction.
  • Effective communication, customer service, and selling skills.
  • Must be at least 18 years old.
  • Ability to bend, kneel, and stand for extended periods of time.


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