Customer Service Representative

1 day ago


Concord, North Carolina, United States Gourmet Foods International Full time
Job Overview

This is a fantastic opportunity to take on a key role in our sales team, delivering exceptional customer experiences and driving business growth. As a Customer Service/Inside Sales professional, you will be responsible for managing sales activities, assisting sales representatives, and collaborating with internal departments to achieve our goals.

Key Responsibilities
  • Keying and verifying sales orders for retail and food service clients
  • Answering telephone calls and directing them to the appropriate contact or assisting with incoming sales calls
  • Greeting customers and handling inquiries and order pickups as needed
  • Communicating and processing paperwork for retail accounts and other departments
  • Identifying and resolving customer concerns
  • Assisting customers and sales reps with basic needs
  • Supporting account managers with collections and credit issues
Requirements
  • Strong interpersonal and communication skills with the ability to multitask
  • High level of accuracy and attention to detail
  • Proficiency in Microsoft Office
What We Offer

Gourmet Foods International is a dynamic and supportive work environment that offers a range of benefits, including medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, and accident insurance. We also offer a 401(k) plan with matching contributions, profit sharing, competitive salaries, flexible paid time off, paid holidays, free college tuition, paid parental leave, professional development programs, and opportunities for career advancement.

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that a background check will be required for the hiring process.



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