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Service Department Manager

2 months ago

Milford, Delaware, United States Hertrichs Full time

Job Summary:

We are seeking a highly motivated and experienced Service Manager to join our team at Hertrich Family of Automobile Dealerships. As a Service Manager, you will be responsible for leading our service department to achieve business performance objectives, including sales, productivity, and profitability goals.

Key Responsibilities:

  • Provide exceptional customer service and satisfaction at or above company standards
  • Maintain good working relations with factories and suppliers
  • Motivate, coach, and lead a dynamic and high-performing service selling and technical team
  • Effectively supervise and manage the workload and schedules of all service department associates
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensure the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations

Requirements:

  • Results-driven, highly energized, customer service-oriented leader
  • Passion for taking care of customers
  • Excellent organization skills and effective verbal and written communication skills
  • Dealertrack experience a plus
  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
  • Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
  • Computer experience
  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
  • Must have a current, valid driver's license