Automotive Service Advisor
1 day ago
As a Service Advisor at i.g. Burton Auto Group, you will be the liaison between our Service Technicians and customers. Your role will be to explain all necessary repairs and routine maintenance to our customers, ensuring they are completely taken care of and leave happy with their vehicle. This position is Monday-Friday, with no weekend work.
Key Responsibilities:- Greet service department customers promptly and courteously
- Listen to customers and clearly translate repair needs to techs
- Inform customers of needed/recommended factory maintenance
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Manage extended service contracts
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Dealership experience a plus
- Bi-lingual a HUGE plus
- Energetic/go-getter
- Ability to work in a fast-paced environment
- A love for cars and helping customers with their vehicle needs
- Experience with Reynolds & Reynolds a plus
- Sales experience
- You and your family will have access to our comprehensive benefits package including medical, vision, prescription drugs, dental, life, and 401(k)-retirement plan
- Health Insurance
- Dental Insurance
- Vision
- Short Term Disability
- Long Term Disability
- Life Insurance
- Paid Time Off
- 401K
- Paid Holidays
About Our Dealership:
i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 115 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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