Automotive Service Advisor

1 day ago

Milford, Delaware, United States i.g. Burton Full time
Service Advisor - Automotive

As a Service Advisor at i.g. Burton Auto Group, you will play a crucial role in providing exceptional service to our customers. Your primary responsibility will be to serve as the liaison between our Service Technicians and customers, ensuring that all repair needs are clearly communicated and understood.

Key Responsibilities:
  • Greet Customers Promptly: Greet service department customers in a courteous and professional manner, setting the tone for a positive experience.
  • Listen and Translate: Listen attentively to customers' concerns and clearly communicate repair needs to our Service Technicians.
  • Inform Customers: Inform customers of necessary repairs and recommended maintenance, ensuring they are well-informed and empowered to make decisions.
  • Provide Accurate Estimates: Provide accurate and transparent repair estimates, ensuring customers understand the costs and services required.
  • Adhere to Policies: Adhere to our policies on vehicle care and operation, ensuring customers receive the best possible service.
  • Follow Up: Follow up with customers to ensure they are satisfied with the service provided and address any concerns promptly.
  • Manage Extended Service Contracts: Manage extended service contracts, ensuring customers are aware of their options and benefits.
  • Inspect Repair Quality: Inspect repair quality to ensure all work is completed to our high standards.
  • Notify Customers: Notify customers when their vehicle is ready for pickup, ensuring a seamless experience.
  • Review and Explain Repairs: Review and explain repairs and associated costs with customers, ensuring they are well-informed and satisfied.
  • Handle Customer Concerns: Handle minor customer concerns and complaints in a professional and courteous manner.
  • Keep Service Manager Informed: Keep our Service Manager informed of all problems and potential problems, ensuring we can provide the best possible service.
Requirements:
  • Dealership Experience: Previous experience in a dealership environment is a plus.
  • Bi-Lingual: Bi-lingual skills are a huge plus, enabling us to better serve our diverse customer base.
  • Energetic and Go-Getter: You must be an energetic and go-getter, able to thrive in a fast-paced environment.
  • Love for Cars: A love for cars and a passion for helping customers with their vehicle needs is essential.
  • Experience with Reynolds & Reynolds: Experience with Reynolds & Reynolds is a plus, but not required.
  • Sales Experience: Sales experience is also a plus, but not necessary.
Benefits:

We offer a comprehensive benefits package, including medical, vision, prescription drugs, dental, life, and 401(k) retirement plan. Our benefits package is designed to support your well-being and financial security.

Health Insurance: We offer a range of health insurance options to suit your needs.

Dental Insurance: Our dental insurance plan provides comprehensive coverage for you and your family.

Vision: We offer vision insurance to help you maintain good eye health.

Short Term Disability: Our short-term disability plan provides financial support in the event of illness or injury.

Long Term Disability: Our long-term disability plan provides ongoing financial support in the event of a prolonged illness or injury.

Life Insurance: We offer life insurance to provide financial security for your loved ones.

Paid Time Off: You will receive paid time off to relax and recharge.

401(k) Retirement Plan: Our 401(k) retirement plan helps you save for your future.

Paid Holidays: You will receive paid holidays to enjoy time with your loved ones.

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