Automotive Service Advisor

1 day ago


Milford, Delaware, United States i.g. Burton Full time
Service Advisor - Automotive

As a Service Advisor at i.g. Burton Auto Group, you will play a vital role in providing exceptional service to our customers. Your primary responsibility will be to serve as the liaison between our Service Technicians and customers, ensuring that all repairs and maintenance needs are clearly communicated and addressed.

Key Responsibilities:
  • Greet Customers Promptly: Greet service department customers in a courteous and professional manner, setting the tone for a positive experience.
  • Listen and Translate: Listen attentively to customers' concerns and clearly communicate repair needs to our Service Technicians.
  • Inform Customers: Inform customers of necessary repairs and recommended maintenance, ensuring they are well-informed and empowered to make decisions.
  • Provide Accurate Estimates: Provide accurate and transparent repair estimates, ensuring customers understand the costs and services involved.
  • Adhere to Policies: Adhere to our policies on vehicle care and operation, ensuring that all work is completed to the highest standards.
  • Follow Up and Communicate: Follow up with customers to ensure they are satisfied with the service provided and communicate any issues or concerns.
  • Manage Extended Service Contracts: Manage extended service contracts, ensuring that customers are aware of their options and benefits.
  • Inspect Repair Quality: Inspect repair quality to ensure that all work is complete and meets our high standards.
  • Notify Customers: Notify customers when their vehicle is ready for pickup, ensuring a seamless and convenient experience.
  • Review and Explain Repairs: Review and explain repairs and associated costs with customers, ensuring they are well-informed and satisfied.
  • Handle Customer Concerns: Handle minor customer concerns and complaints in a professional and courteous manner.
  • Keep Service Manager Informed: Keep our Service Manager informed of all problems and potential problems, ensuring that we are always prepared to address any issues.
Requirements:
  • Dealership Experience: Previous experience in a dealership environment is a plus.
  • Bi-Lingual: Bi-lingual skills are a huge plus, as we strive to provide exceptional service to all customers.
  • Energetic and Go-Getter: You must be an energetic and go-getter, able to work in a fast-paced environment and thrive under pressure.
  • Love for Cars: A love for cars and a passion for helping customers with their vehicle needs is essential.
  • Experience with Reynolds & Reynolds: Experience with Reynolds & Reynolds is a plus, as we utilize this system to manage our service operations.
  • Sales Experience: Sales experience is also a plus, as you will be working closely with customers to understand their needs and provide solutions.
Benefits:

We offer a comprehensive benefits package, including medical, vision, prescription drugs, dental, life, and 401(k) retirement plan. Our benefits package is designed to support your overall well-being and provide peace of mind.

Health Insurance: We offer a range of health insurance options to suit your needs.

Dental Insurance: Our dental insurance plan provides coverage for routine cleanings, fillings, and other essential services.

Vision: Our vision plan covers eye exams, glasses, and contact lenses.

Short Term Disability: We offer short-term disability insurance to provide financial protection in the event of an illness or injury.

Long Term Disability: Our long-term disability insurance plan provides ongoing financial support in the event of a prolonged illness or injury.

Life Insurance: We offer life insurance to provide financial security for your loved ones.

Paid Time Off: Our paid time off policy allows you to take time off when you need it, ensuring you can recharge and come back to work refreshed.

401(k) Retirement Plan: Our 401(k) retirement plan provides a tax-advantaged way to save for your future.

Paid Holidays: We observe a range of paid holidays, ensuring you have time to relax and enjoy special occasions.

About Our Dealership: Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of people on Delmarva. We are proud of our history and commitment to providing a positive and inclusive work environment. Our success is built on the success of our employees, and we are always looking for talented individuals to join our team.



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