Dental Front Desk Coordinator

3 weeks ago


Lowell, Massachusetts, United States Dental Dreams Full time
Job Overview

We are seeking a highly skilled and customer-focused Administrative Receptionist to join our team at Dental Dreams LLC in Lowell, MA. This role is ideal for an individual who is passionate about delivering exceptional patient care and ensuring a seamless experience for our patients.

About Us:

Dental Dreams LLC is a dynamic and growing company committed to providing high-quality dental services in first-class facilities to underserved communities. With multiple locations across the US, we offer a unique opportunity for career growth and professional development.

Responsibilities:

  • Maintain a high level of customer service at all times, addressing patient needs and concerns in a timely and professional manner.
  • Schedule patient appointments per month and daily patient goals, ensuring efficient use of time and resources.
  • Answer phones and confirm appointments, providing clear and concise information to patients and colleagues.
  • Greet and check-in patients, maintaining a clean and organized reception area that reflects positively on our practice.
  • Accurately verify dental benefits and collect payments, co-payments, and deductibles, adhering to company policies and procedures.
  • Maintain detailed patient records in a fast-paced environment, ensuring accurate and up-to-date information.
  • Create insurance claims and submit pre-authorizations to insurance companies on a timely basis, minimizing delays and denials.
  • Pull patient charts for future appointments when necessary, streamlining communication and treatment planning.
  • Maintain a clean and professional office environment, adhering to OSHA guidelines and company standards.
  • Assist with presenting and/or explaining treatment plans to patients, promoting informed decision-making and positive outcomes.

Requirements:

  • Customer Service experience, preferably in a healthcare or dental setting.
  • Familiarity with Dentrix and/or Eaglesoft software, with ability to learn and adapt to new systems.

What We Offer:

A competitive compensation package, including a salary range of $40,000 - $55,000 per year, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, paid time off, and opportunities for career advancement and professional growth.



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