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Lead Service Account Executive
2 months ago
We are seeking a dedicated professional to oversee and enhance service sales and maintenance operations within our Southern California Branch.
Key Responsibilities:- Meet and exceed service sales targets related to account retention, open order sales, repair services, and maintenance acquisition.
- Ensure all service agreements are up-to-date and mitigate any potential risks associated with them.
- Proactively manage the transition of pending or expiring service contracts to maintain continuity.
- Identify and address potential cancellation signs to retain client relationships.
- Prepare and present maintenance estimates and proposals to clients.
- Leverage competitive advantages to promote our premium service offerings.
- Foster and maintain strong customer relationships, ensuring the company’s interests are prioritized.
- Respond promptly and professionally to all client inquiries and concerns.
- Continuously enhance technical knowledge related to elevator and escalator operations.
- Stay informed about industry regulations and standards.
- Assist in managing accounts receivable to minimize outstanding payments.
- Maintain accurate records and reports as required.
- Engage in continuous improvement initiatives.
- Review monthly billing and escalations for accuracy.
- Utilize Salesforce effectively in accordance with company policies.
- Participate in corporate committees and social responsibility initiatives.
- Perform additional duties as assigned.
- Bachelor’s degree or equivalent experience preferred.
- A minimum of 3 years in B2B sales, preferably within the construction or service industries.
- Valid driver’s license with a satisfactory driving record.
- Prior experience in sales or customer service is advantageous.
- General knowledge of the vertical transportation sector is preferred.
- Exceptional written and verbal communication skills.
- Strong customer service orientation and interpersonal skills.
- Ability to manage challenges calmly and work with a sense of urgency.
- Proficient in MS Office Suite, including Word, Outlook, Excel, and PowerPoint; knowledge of MS Project is a plus.
Compensation:
The expected salary range for this position is between $104,000 and $143,000 annually, depending on various individualized factors, including market location and relevant experience.
The total compensation package may also include commissions based on performance metrics, incentive compensation, and a comprehensive benefits package.
Details regarding participation in these additional compensation and benefits will be provided upon receiving a job offer.
We are an equal opportunity employer, and all employment decisions are made without regard to legally protected characteristics.
