Principal Associate, Support Specialist

2 days ago

Fort Worth, Texas, United States Capital One Full time
Job Summary

We are seeking a highly skilled Principal Associate, Support Specialist to join our team at Capital One. This role will provide critical communication and coordination for our geographically dispersed enterprise workforce, acting as a liaison between the Support Organization and its partners.

Key Responsibilities:

  • Provide exceptional customer service and quick decision-making skills to identify opportunities that support and enhance the work between the Support Organization and its partners.
  • Communicate and coordinate with internal and external departments regarding ongoing projects, strategies, and technologies.
  • Focus on execution, accountability, and results to improve the end-user experience while driving operational efficiencies.

Requirements:

  • High School Diploma, GED, or equivalent certification.
  • At least 2 years of experience in managing IT projects or operations teams.
  • At least 2 years of Technical Operations experience.
  • At least 2 years of experience in IT systems and infrastructure.
  • At least 2 years of experience with desktop platforms and operating systems.
  • At least 2 years of experience with incident management and reporting tools.

Preferred Qualifications:

  • Bachelor's Degree in Business, Information Systems, Computer Science, or Military experience.
  • At least 2 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
  • ITIL Certification.
  • At least 3 years of experience with ServiceNow.
  • At least 3 years of experience in Project Management (planning, executing, tracking).

Capital One is an Equal Opportunity Employer:

We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

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