Technical Support Specialist

2 days ago

Fort Worth, Texas, United States Watts Company Full time
Join Our Team as a Technical Support Specialist

We're Watts, a leading brand in the water treatment industry, and we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert product knowledge, technical troubleshooting, and commercial solutions to our customers.

Key Responsibilities:

  • Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
  • Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
  • Assist customers with the installation and setup of residential and commercial equipment.
  • Enter customer orders, process warranty replacements, and provide post-sales order management support.
  • Use CRM and other software tools to document and manage customer needs and concerns.
  • Be a subject matter expert, offering product recommendations and support to both internal and external customers.
  • Collaborate with customer service and technical support teams within Watts.
  • Participate in continuous improvement initiatives to enhance products and processes.
  • Maintain knowledge of factory processes, tools, materials, and equipment.
  • Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member.

Requirements:

  • An associate degree or higher is preferred.
  • Experience with residential and commercial water filtration and conditioning systems is required.
  • Master Water Specialist certification is highly desirable.
  • Technical and mechanical experience with resolving product performance issues.

Physical Requirements:

  • While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear.
  • The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel.
  • The employee must occasionally lift and/or move up to 30 pounds.

Work Environment:

  • Work in both office and manufacturing environment.
  • May occasionally be required to perform job duties outside the typical office setting.

Benefits:

  • Competitive compensation based on your skills, qualifications, and experience.
  • Comprehensive medical and dental coverage, retirement benefits.
  • Family building benefits, including paid maternity/paternity leave.
  • 10 paid holidays and Paid Time Off.
  • Continued professional development opportunities and educational reimbursement.
  • Additional perks such as fitness reimbursements and employee discount programs.

Learn more about our benefit offerings here:

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law.

Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

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