Technical Support Specialist

4 days ago

Fort Worth, Texas, United States Watts Company Full time
Join Our Team as a Technical Support Specialist

We're Watts, a leading brand in the water treatment industry, and we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert product knowledge, technical troubleshooting, and commercial solutions to dealers, wholesalers, retailers, and other business-to-business customers.

Key Responsibilities:
  • Provide troubleshooting support for conditioning and filtration products across multiple sales channels.
  • Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally.
  • Assist customers with the installation and setup of residential and commercial equipment.
  • Enter customer orders, process warranty replacements, and provide post-sales order management support.
  • Use CRM and other software tools to document and manage customer needs and concerns.
  • Be a subject matter expert, offering product recommendations and support to both internal and external customers.
  • Collaborate with customer service and technical support teams within Watts.
  • Participate in continuous improvement initiatives to enhance products and processes.
  • Maintain knowledge of factory processes, tools, materials, and equipment.
  • Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member.
Requirements:
  • An associate degree or higher is preferred.
  • Experience with residential and commercial water filtration and conditioning systems is required.
  • Master Water Specialist certification is highly desirable.
  • Technical and mechanical experience with resolving product performance issues.
Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds.

Work Environment:

Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.

Benefits:
  • Competitive compensation based on your skills, qualifications, and experience.
  • Comprehensive medical and dental coverage, retirement benefits.
  • Family building benefits, including paid maternity/paternity leave.
  • 10 paid holidays and Paid Time Off.
  • Continued professional development opportunities and educational reimbursement.
  • Additional perks such as fitness reimbursements and employee discount programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for water treatment, we encourage you to apply for this exciting opportunity.

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