Account Service Specialist

6 days ago


Pleasant Prairie, Wisconsin, United States NOS - Nosco, Inc. Full time

NOS - Nosco, Inc. is seeking an experienced professional for the Account Management Specialist role, offering a competitive salary of $65,000 to $85,000 per year.

About the Job

This role involves serving as the primary liaison between customers and internal departments, ensuring orders are completed according to customer specifications. The successful candidate will build and maintain strong relationships with internal teams and external customers, fostering growth and customer satisfaction.

Key Responsibilities:
  • Receiving customer artwork, specifications, and purchase orders to initiate proof requests, spec creation, and order entry.
  • Partnership with Sales to deliver exceptional customer experience by offering prompt, accurate, and courteous responses to inquiries, requests, and concerns.
  • Effective management of customer's projects from estimating and design to specification creation, proofing, order entry, and date confirmation.
  • Delivery of exceptional administrative support to Sales by accurately generating Product Pages, Pricing, Engineering, and Quality requests.
  • Leadership of critical pre and postproduction reviews, ensuring accuracy, timeliness, and service expectations are understood and met.
  • Notification of Sales, Planning, and Production teams of important customer activities, including order changes, inquiries, and status updates.
Requirements:
  • College Degree preferred, 4 years or equivalent job performance in relevant position. Experience in printing and/or packaging is preferred.
  • 2-5+ years of directly related experience in Customer Service or Project Management.
  • Strong interpersonal skills with an ability to work effectively with various front end and operations teams.
  • Proficient in using computers for business tasks, with a strong focus on Microsoft Office applications.
Benefits:
  • A 100% employee-owned company, where you have a stake in the company's success.
  • Career development and growth opportunities.
  • Rewards and recognition for your contributions and achievements.
  • A quality and comprehensive benefits package, including medical, dental, life, disability, and retirement plans.


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