Customer Account Manager

7 days ago


Pleasant Prairie, Wisconsin, United States Bertelsmann Full time

The Customer Account Manager will be responsible for overseeing customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving.

Key Responsibilities:
  • Create deliveries daily and monitor order processing.
  • Monitor stock availability to ensure timely order clearance.
  • Support account and purchasing team to troubleshoot order issues.
  • Communicate with customers on order status and expected delivery dates.
  • Coordinate return shipments (e.g., create return labels).
  • Prepare and maintain status reports for client, management, and internal communications.
  • Oversee customer accounts to ensure SLAs are met.
  • Manage inventory updates, promotional planning, customer return cases, and inbound planning.
  • Assist the Account Manager in providing data, advice, and resolving problems.
  • Work closely with operations to ensure program requirements are met.
  • Participate in business reviews with the customer.
Requirements:
  • At least two years of Customer Service Experience.
  • At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
  • High School Diploma or equivalent.
  • Must display initiative and flexibility to work in a fast-paced, changing environment.
Preferred Qualifications/Skills:
  • College degree.
  • Microsoft Office experience in PowerPoint and Power BI.
  • 3PL, Supply Chain, Logistics or similar experience preferred.
  • Ecommerce experience preferred.
  • SAP knowledge.
  • Project management experience.
  • Strong organizational skills.
  • Solid analytical ability.
  • Strong verbal and written communication skills.
  • Effective management of time and multi-tasking.
  • Ability to work independently and with others.
Compensation:

We offer a competitive salary of $65,000 per year, plus benefits including medical, dental, vision, life insurance, and disability pay. Additionally, we provide 401(k) with company matching up to 6%, paid time off, flexible spending accounts, and voluntary benefits such as legal and financial assistance, pet insurance, and more. We also offer ongoing employee development opportunities including tuition reimbursement, scholarships, and training.



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