Site Reliability Engineer
4 days ago
Nisum is a leading global digital commerce firm headquartered in California, with a strong presence in the US, Chile, Colombia, India, Pakistan, and Canada.
Our mission is to empower clients to achieve direct business growth by building advanced technology that enables seamless experiences across digital and physical channels.
Job SummaryWe are seeking a highly skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will be responsible for providing Level 2/3 production support for our ecommerce applications, identifying and resolving incidents promptly.
Key Responsibilities- Analysing root causes of production issues, performing code fixes, and deploying changes following best practices.
- Collaborating with development and operations teams to maintain application stability and performance.
- Monitoring application logs, metrics, and alerts to identify potential issues proactively.
- Documenting support activities, including troubleshooting steps, resolutions, and recommendations for future improvements.
- Participating in on-call support rotation to respond to critical incidents outside of normal business hours.
- Proficiency in debugging, troubleshooting, and fixing Java-based applications.
- Familiarity with web technologies, databases (e.g., SQL, NoSQL), and application servers.
- Experience with monitoring tools and ticketing systems (e.g., Splunk, Jira, ServiceNow).
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills.
- Bachelor's degree in Computer Science, Information Systems, Engineering, Computer Applications or related field.
We offer a competitive compensation package, including a salary range of $125-135k per year, and a comprehensive benefits package.
Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.
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