Service Desk Engineer
3 days ago
We are seeking a skilled Service Desk Engineer to join our team at Averro. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, troubleshooting complex issues, and collaborating with our team to deliver exceptional results.
Key Responsibilities:
- Provide timely and effective support to clients via phone, email, and in-person visits.
- Collaborate with our team to resolve complex technical issues and implement solutions.
- Design, configure, and troubleshoot network and infrastructure systems.
- Manage and maintain client environments, including cloud, hybrid, and on-premises setups.
- Stay up-to-date with industry trends and advancements in technology.
Requirements:
- Proven experience in a service desk or IT support role, with a strong engineering focus.
- Experience with Azure, Office 365, networking, and other infrastructure technologies.
- Familiarity with managing both Windows and macOS environments.
- Hands-on experience with troubleshooting and configuring firewalls, VPNs, and network devices.
- Excellent problem-solving abilities and attention to detail.
- Ability to self-start, work unsupervised, and work collaboratively with a team.
- Excellent communication skills, both written and verbal.
- Must be willing to travel locally to client sites as required.
Why Averro?
Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim - Your Ascent.
Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.
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