Desktop Support Specialist

4 days ago


Rocklin, California, United States American Pacific Mortgage Full time
Job Title: Desktop Support Analyst

Join our team at American Pacific Mortgage as a Desktop Support Analyst, responsible for providing top-notch technical support to our employees.

Key Responsibilities:
  • Monitor and respond to IT service requests, ensuring timely resolution of technical issues.
  • Provide remote and on-site support for hardware, software, and networking issues.
  • Escalate complex issues to senior technical staff for further assistance.
  • Collaborate with internal engineering staff to resolve technical problems.
  • Document and maintain job aids and knowledge articles to improve technical support processes.
Requirements:
  • 2+ years of experience in a Tier 1 IT Help Desk environment, supporting various operating systems and hardware platforms.
  • Strong technical skills in Microsoft Office 365, Exchange administration, and network fundamentals.
  • Desirable certifications include Microsoft Technology Associate (MTA), Apple Care Mac Technician (ACMT), and CompTIA A+ Certification.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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