Field Service Maintenance Supervisor
2 weeks ago
Position Role Type:
Onsite
Country:
United States of America
Location:
Dallas, TX
At Nightwing, we are committed to supporting our nation and allies by providing exceptional service and advanced technology solutions. Our team is dedicated to solving complex challenges to enhance security and operational effectiveness.
The Field Service Maintenance Supervisor will lead a dynamic team of skilled technicians who work closely with both internal and external stakeholders to deliver superior support for sophisticated electronic and electro-mechanical radar systems.
This role involves overseeing field operations, ensuring that our teams provide the highest level of technical assistance to our clients. The supervisor will be responsible for managing daily interactions with customers, addressing any concerns, and ensuring compliance with established procedures.
Key Responsibilities:
- Conduct daily reviews with clients to assess service quality and address any issues.
- Collaborate with the Integrated Product Team to communicate relevant updates and concerns.
- Monitor adherence to operational procedures across multiple sites, ensuring compliance with both internal and external policies.
- Participate in the evaluation and approval of maintenance advisories and technical reports.
- Assist in the coordination of field inputs for critical engineering items affecting operational systems.
- Provide oversight for the maintenance and availability of tools and equipment necessary for field operations.
- Support the Integrated Product Team in developing data packages and performance metrics.
- Facilitate communication between field teams and engineering departments to resolve technical discrepancies.
- Occasionally assist field service representatives with maintenance tasks as needed.
What You Will Gain:
- Experience in managing a multi-disciplinary team in a fast-paced environment.
- Skills in prioritizing and managing diverse requirements from various stakeholders.
- Knowledge in data collection, processing, and presentation for customer reporting.
Qualifications Required:
- Advanced Degree (Masters or equivalent) with 5 years of relevant experience, or a Bachelor's Degree in a STEM field with 8 years of experience.
- Active Top Secret/SCI Clearance.
- Proven experience in the maintenance and repair of complex electronic systems.
- Familiarity with military or industrial electro-mechanical products.
- Proficiency in Microsoft Office Suite.
Physical Requirements:
- Ability to perform physical tasks including lifting and maneuvering items weighing over 40 lbs.
Preferred Qualifications:
- Knowledge of US Military maintenance practices and experience with military avionics training.
- Strong technical writing and communication skills to effectively convey technical information.
This role offers a competitive salary and a comprehensive benefits package, including medical, dental, and retirement plans. Nightwing is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
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