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Clinical Support Specialist

2 months ago

Fairbanks, Alaska, United States e CancerCare Full time

Job Overview:
The Clinical Support Specialist plays a vital role in assisting patients by delivering essential information, services, and support.

Key responsibilities include managing medical records, overseeing medical supplies inventory, and performing routine maintenance to ensure equipment is functioning properly, along with other tasks as assigned by Management.


Core Responsibilities:
Ensures accuracy of patient information through interviews; documents medical history; confirms the reason for the visit. Prepares patients for examinations by conducting preliminary assessments; measuring vital signs such as blood pressure, weight, and temperature; and summarizing patient history. Assists healthcare providers during office procedures, including diagnostic tests and minor surgeries.

Safeguards patient information and maintains confidentiality by managing medical records; executing diagnostic and procedural coding; and adhering to privacy regulations.

Guides patients by communicating physician's instructions and addressing inquiries regarding procedures.

Coordinates surgical schedules by liaising with surgical centers; confirming timings with patients; and preparing necessary documentation.

Promotes a safe and healthy workplace by adhering to established standards and legal requirements. Maintains inventory by tracking supplies; placing orders; and verifying deliveries. Ensures equipment functionality by following operational guidelines; troubleshooting issues; maintaining supplies; and arranging repairs as needed. Enhances professional knowledge by engaging in educational opportunities and reviewing relevant literature. Upholds the integrity of the practice by complying with professional standards, policies, and regulations at all levels.

Contributes to the practice's reputation by taking initiative in fulfilling new and diverse requests; seeking opportunities to enhance job performance.

Other duties as assigned. Qualifications and Educational Background: High School diploma or equivalent is required. Prior experience in a medical office setting is essential, though certification (CMA) is not mandatory. Current CPR certification is required. A minimum of two years of relevant experience is preferred.

Proficient in taking vital signs and experienced in processing medication refill requests and laboratory orders within a clinical environment. A general understanding of medical practices is necessary.

Required Skills: Strong judgment, reliability, and conscientious work ethic.

Detail-oriented with exceptional interpersonal and communication abilities. Compassionate and empathetic demeanor. High ethical standards. Mechanical aptitude and manual dexterity for operating complex equipment.

Physical Requirements and Work Environment: The physical demands and environmental conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Requirements:

While executing the responsibilities of this position, the employee is required to walk, sit, use hands to handle or manipulate objects, tools, or controls; reach with hands and arms; and communicate verbally and audibly.

The employee must be able to lift and/or move up to 50 pounds.

Specific vision abilities required for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and clarity of speech, along with the ability to climb, balance, stoop, kneel, and bend.


Work Environment:

While performing the duties of this position, the employee may be exposed to environmental risks such as radiation and biohazard materials.