Bilingual Service Desk Specialist
6 hours ago
We are seeking a highly skilled Bilingual Service Desk Technician to join our team at LaSalle Network. As a key member of our service desk team, you will provide remote technical assistance to end users using both oral and written communication skills via phone, email, and video conference.
Key Responsibilities:
- Provide technical support to end users via phone, email, and video conference
- Act as the initial point of contact for computer hardware and software problem resolution
- Configure and administer mobile devices, including smartphones
- Troubleshoot technical issues with monitors, keyboards, mice, etc.
- Troubleshoot technical issues with internet, modems, or VPNs
- Handle any connectivity issues
- Handle basic escalations when needed
- Meet and/or exceed daily and weekly KPIs around average call handle time, call resolution, and customer satisfaction
Requirements:
- Bilingual skills
- Comfortable working second shift hours
- Educational degree/certificate or equivalent experience
- 1+ years of hands-on desktop support experience; strong customer service skills
- Knowledge in Microsoft Office 365 (i.e. Word, Excel, PowerPoint, Access)
- Knowledge in Microsoft Outlook
- Knowledge in Office365 Exchange Online administration
- Knowledge in Microsoft Windows, macOS, Android, and iOS Operating Systems
- Knowledge of Active Directory, Apple Business Manager, and user account changes
- Technical aptitude with strong PC and mobile device literacy skills, including MacBooks
If you have the experience listed above, possess a great attitude, and are looking for a long-term opportunity with a stable and established employer, this is the role for you. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid leave and sick leave. View a full list of our benefits here.
LaSalle Network is an Equal Opportunity Employer m/f/d/v. We are the leading provider of direct hire and temporary staffing services, with units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources, and Executive Search. We offer staffing and recruiting solutions to companies of all sizes and across all industries.
-
Bilingual Service Desk Specialist
2 weeks ago
Naperville, Illinois, United States The LaSalle Group Full timeBilingual Service Desk TechnicianLaSalle Network is partnering with a leading managed IT Services provider to grow their service desk team. We are seeking a skilled Bilingual Service Desk Technician to join their service team.Key Responsibilities:Provide remote technical assistance to end users using oral and written communication skills via phone, email,...
-
Service Desk Engineer
8 hours ago
Naperville, Illinois, United States WEBIT Services Full timeJob Summary:We are seeking a highly skilled and experienced Service Desk Engineer to join our team at WEBIT Services. As a key member of our IT support team, you will be responsible for providing advanced technical support to our clients, resolving complex technical issues, and collaborating with other IT professionals to ensure the delivery of superior IT...
-
Consumer Loan Sales Specialist
3 days ago
Naperville, Illinois, United States OneMain Financial Full timeJob SummaryWe are seeking a highly motivated and customer-focused Consumer Loan Sales Specialist to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will be responsible for delivering exceptional customer service and providing financial solutions to our customers.Key ResponsibilitiesDevelop and maintain relationships with...
-
Product Specialist Sales Associate
1 week ago
Naperville, Illinois, United States Chevrolet Full timeChevrolet of Naperville is seeking a Sales/Product Specialist who is passionate about delivering exceptional customer experiences. Our team is dedicated to creating a culture of performance with high ethics, where true winners thrive. We're looking for an optimistic, energetic, and driven Sales Associate who can sell with a consultative approach and create a...
-
Gutter Service Specialist
3 weeks ago
Naperville, Illinois, United States Gutter Medics Full timeJoin Our Team as a Gutter Service SpecialistGutter Medics is seeking dedicated Full-time Gutter Service Specialists to support our expanding operations. We pride ourselves on two decades of excellence in the industry.Key Qualifications:At least 2 years of experience working with ladders.Ability to safely walk on roofs.Strong written, verbal, and...
-
Annuity Services Specialist
2 weeks ago
Naperville, Illinois, United States Catholic Order of Foresters Full time{"title": "Annuity Services Specialist", "content": "Join Our Team at Catholic Order of ForestersWe are seeking a highly skilled Annuity Services Specialist to join our team at Catholic Order of Foresters. As a key member of our team, you will be responsible for processing annuity business from application entry to settlement. Your primary focus will be on...
-
Annuity Services Specialist
3 weeks ago
Naperville, Illinois, United States Catholic Order of Foresters Full timeAbout UsCatholic Order of Foresters is a leading Catholic membership organization that values innovation, collaboration, and community service. Our organization is dedicated to serving communities across the United States, and we are seeking a highly skilled and detail-oriented individual to join our team as an Annuity Services Specialist.Job SummaryWe are...
-
Front Desk Sales Associate
3 weeks ago
Naperville, Illinois, United States PCRK Group Full timeJob DescriptionWe are seeking a highly motivated and results-driven Front Desk Sales Associate to join our team at PCRK Group. As a key member of our sales team, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Key Responsibilities:Drive sales growth through membership sales, service enhancements, and...
-
Front Desk Associate
3 weeks ago
Naperville, Illinois, United States StoryPoint Full timeJob SummaryWe are seeking a highly skilled and customer-focused Receptionist to join our team at StoryPoint. As a key member of our community, you will provide exceptional service to our residents and guests, ensuring a warm and welcoming experience.Key ResponsibilitiesAnswer all incoming calls and transfer them to the appropriate department in a timely and...
-
Library Adult Services Specialist
4 weeks ago
Naperville, Illinois, United States Naperville Public Library Full timeJob OverviewSalary: $18.80Position SummaryThe Adult Services Associate plays a vital role in delivering reference and advisory services to library patrons, while also assisting colleagues in managing collections and facilitating programs. This position aids library users in navigating both digital and print resources, promoting various library offerings and...
-
Library Adult Services Specialist
4 weeks ago
Naperville, Illinois, United States Naperville Public Library Full timeJob OverviewSalary: $18.80Position SummaryThe Adult Services Information Consultant is responsible for delivering reference and advisory services to library patrons while assisting staff in managing collections and facilitating programs. This role involves aiding library users in navigating both digital and print resources, as well as promoting library...
-
Spa Membership Sales Specialist
4 weeks ago
Naperville, Illinois, United States The NOW Massage Naperville Full timeBecome a Key Member of Our Sales TeamThe Spa Membership Sales Specialist plays a crucial role in driving membership sales and ensuring that all operational aspects align with The NOW Massage Boutique's esteemed standards. This position also supports the management team in various operational tasks.Employee Benefits:401(k) PlanPerformance-based...
-
Patient Service Representative
1 week ago
Naperville, Illinois, United States NorthShore University HealthSystem Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at NorthShore University HealthSystem. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare providers.Key ResponsibilitiesAnswer incoming...
-
Library Services Coordinator
3 weeks ago
Naperville, Illinois, United States Naperville Public Library Full timeJob SummaryWe are seeking a highly skilled and motivated Adult Services Associate to join our team at the Naperville Public Library. The successful candidate will provide exceptional reference and readers' advisory services to our customers, while also supporting staff in managing collections and conducting programs.Key ResponsibilitiesProvide leadership,...
-
Adult Services Associate
3 weeks ago
Naperville, Illinois, United States Naperville Public Library Full timeJob SummaryWe are seeking a highly skilled and motivated Adult Services Associate to join our team at the Naperville Public Library. As a key member of our staff, you will provide exceptional reference and readers' advisory services to our customers, while also supporting staff in managing collections and conducting programs.Key ResponsibilitiesProvide...
-
Children's Services Librarian
4 days ago
Naperville, Illinois, United States Naperville Public Library Full timeJob Title: Children's Services LibrarianJob Summary:We are seeking a highly skilled and enthusiastic Children's Services Librarian to join our team at Naperville Public Library. The successful candidate will be responsible for providing reference and Readers' Advisory services to Library customers, maintaining the children's collection, and promoting Library...
-
Patient Service Representative
4 days ago
Naperville, Illinois, United States Northshore Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northshore. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare providers.Key ResponsibilitiesAnswer incoming calls and respond to patient inquiries...
-
Service Technician
3 weeks ago
Naperville, Illinois, United States Russo Power Equipment Full timeJob SummaryRusso Power Equipment is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for efficiently completing service and maintenance tasks on a variety of equipment, including landscaping, snow removal, and hydraulic systems.Key ResponsibilitiesTroubleshoot Equipment Issues: Competently and quickly...
-
Customer Service Representative
2 weeks ago
Naperville, Illinois, United States Delta Dental Full timeDental Claims Specialist **Job Summary:** We are seeking a highly skilled Dental Claims Specialist to join our team at Delta Dental. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through effective communication, troubleshooting, and resolving dental claim-related inquiries. **Key...
-
IT Support Specialist
1 week ago
Naperville, Illinois, United States Total IT Global Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Total IT Global. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide first and second-level technical support to...