Bilingual Service Desk Specialist

6 hours ago


Naperville, Illinois, United States The LaSalle Group Full time

We are seeking a highly skilled Bilingual Service Desk Technician to join our team at LaSalle Network. As a key member of our service desk team, you will provide remote technical assistance to end users using both oral and written communication skills via phone, email, and video conference.

Key Responsibilities:

  • Provide technical support to end users via phone, email, and video conference
  • Act as the initial point of contact for computer hardware and software problem resolution
  • Configure and administer mobile devices, including smartphones
  • Troubleshoot technical issues with monitors, keyboards, mice, etc.
  • Troubleshoot technical issues with internet, modems, or VPNs
  • Handle any connectivity issues
  • Handle basic escalations when needed
  • Meet and/or exceed daily and weekly KPIs around average call handle time, call resolution, and customer satisfaction

Requirements:

  • Bilingual skills
  • Comfortable working second shift hours
  • Educational degree/certificate or equivalent experience
  • 1+ years of hands-on desktop support experience; strong customer service skills
  • Knowledge in Microsoft Office 365 (i.e. Word, Excel, PowerPoint, Access)
  • Knowledge in Microsoft Outlook
  • Knowledge in Office365 Exchange Online administration
  • Knowledge in Microsoft Windows, macOS, Android, and iOS Operating Systems
  • Knowledge of Active Directory, Apple Business Manager, and user account changes
  • Technical aptitude with strong PC and mobile device literacy skills, including MacBooks

If you have the experience listed above, possess a great attitude, and are looking for a long-term opportunity with a stable and established employer, this is the role for you. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid leave and sick leave. View a full list of our benefits here.

LaSalle Network is an Equal Opportunity Employer m/f/d/v. We are the leading provider of direct hire and temporary staffing services, with units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources, and Executive Search. We offer staffing and recruiting solutions to companies of all sizes and across all industries.



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