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Front Desk Associate

2 months ago


Naperville, Illinois, United States StoryPoint Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at StoryPoint. As a key member of our community, you will provide exceptional service to our residents and guests, ensuring a warm and welcoming experience.

Key Responsibilities
  • Answer all incoming calls and transfer them to the appropriate department in a timely and professional manner.
  • Manage daily resident check-in and check-out processes, ensuring accurate and efficient service.
  • Provide exceptional customer service, responding to routine inquiries and resolving issues in a courteous and professional manner.
  • Greet all residents and guests with a smile, providing a warm and welcoming atmosphere.
  • Distribute applications to prospective employees and refer them to the Leasing Team as needed.
  • Sort and deliver mail, internal messages, and packages to residents and staff in a timely and efficient manner.
  • Maintain a clean and organized front desk area, ensuring a professional and welcoming environment.
  • Collect work orders and information for the maintenance director, ensuring prompt attention to resident needs.
  • Stay up-to-date on resident apartments, in-house facilities, and local information, providing accurate and helpful responses to inquiries.
  • Perform other duties as assigned by the Property Administrator, ensuring seamless support to the team.
Requirements
  • High school diploma or equivalent required; one to three years of related experience and/or training preferred.
  • Minimum two-year office experience, with excellent customer service skills and Microsoft Office proficiency.
  • Experience working with the elderly highly desirable, with a strong ability to communicate effectively with residents and staff.
  • Excellent communication and interpersonal skills, with the ability to work independently in a fast-paced environment.
  • Ability to lift up to 25 pounds and stand for long periods, with occasional bending, reaching, and grasping.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, ensuring you have the skills and knowledge to excel in your role.
  • A dynamic and supportive work environment, with opportunities for growth and advancement.
  • A commitment to excellence, with a focus on providing exceptional service to our residents and guests.
Why Join Our Team?

At StoryPoint, we are dedicated to creating a culture of excellence, where every employee has the opportunity to shine. We believe in empowering our team members to take ownership of their work, providing the support and resources needed to succeed. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.