Store Operations Manager

3 hours ago

Berkeley, California, United States Gap Inc. Full time
About the Role

We are seeking a highly skilled General Manager to lead our store team in delivering a profitable store business plan. As the General Manager, you will be responsible for ensuring your store achieves all key metrics and meets or exceeds goals. You will be the link between the brand vision and how it comes to life in your store, driving profitable sales growth through all aspects of the store, including Customer Operations, Merchandising, Product Operations, and talent development.

Key Responsibilities
  • Analyze results, identify opportunities, and make decisions in collaboration with the leadership team to drive key performance indicators.
  • Drive profitable sales through forecasting and scheduling.
  • Manage store budget for daily operations in support of the P&L.
  • Build highly productive teams through sourcing, selecting, and developing people.
  • Accountable for team performance through coaching and feedback.
  • Teach and train to build capabilities.
  • Lead the implementation and execution of all Standard Operating Procedures and initiatives.
  • Create an inclusive environment.
  • Implement action plans to maximize efficiencies and productivity.
  • Perform Service Leader duties.
  • Represent the brand and understand the competitors.
  • Promote community involvement.
  • Leverage OMNI to deliver a frictionless customer experience.
  • Ensure all compliance standards are met.
Requirements
  • 3-5 years of retail experience leading others.
  • College degree or equivalent experience preferred.
  • Demonstrated ability to deliver results.
  • Ability to effectively communicate with customers and employees.
  • Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
  • Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays.
  • Ability to travel as required.
  • Business acumen skills.
  • Established time management skills.
  • Strong planning and prioritization skills.

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