Retail Store Manager

6 days ago

Berkeley, California, United States Sephora Full time

About the Role:

Sephora is seeking a highly skilled and experienced Store Manager to lead our retail team and drive sales growth. As a Store Manager, you will be responsible for overseeing the entire store operations, ensuring a high level of client service, and driving sales.

Key Responsibilities:

  • Store Operations and Sales:
    • Oversee daily store operations, ensuring a smooth and efficient client experience.
    • Develop and implement strategies to drive store sales and increase profitability.
    • Coordinate and oversee sales and profitability, performance, service, and operations.
  • Team Leadership and Development:
    • Lead, coach, and motivate a team of associates to meet or exceed sales targets.
    • Conduct performance appraisals, manage employee development and provide ongoing feedback.
    • Manage the leadership team, ensuring effective collaboration and achievement of store goals.
  • Client Satisfaction and Service:
    • Ensure high levels of client satisfaction through excellent service.
    • Handle client complaints and provide appropriate solutions.
    • Work to ensure client loyalty and engagement by supporting client loyalty programs and services.
  • Store Standards and Compliance:
    • Maintain outstanding store condition and visual merchandising standards.
    • Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
    • Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
  • Resource Management:
    • Manage inventory levels to ensure product availability.
    • Allocate resources and handle staffing, ensuring optimal productivity and performance.

Qualifications and Experience:

  • Proven successful experience as a retail manager.
  • 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
  • Strong leadership skills and business acumen.
  • Client management skills.
  • Strong organizational skills.
  • Excellent communication and interpersonal skills.
  • A knack for attracting, identifying, and inspiring employees.
  • Flexible availability to work a retail schedule.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment.

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