Technical Helpdesk Expert

2 weeks ago


Baltimore, Maryland, United States Baltimore City Community College Full time
About Us:
Baltimore City Community College is a diverse institution that provides high-quality education to students from all walks of life. Our IT department is committed to delivering exceptional service and support to our faculty, staff, and students.

We are seeking a talented IT Specialist I/Helpdesk to join our team. As a key member of our helpdesk team, you will be responsible for providing technical assistance and support to users across the college. Your expertise in Microsoft Office applications and customer service skills will enable you to respond to, coordinate, and resolve IT helpdesk problem calls efficiently.

Responsibilities:
  • Install, modify, upgrade, and troubleshoot computer workstations' hardware and software.
  • Perform routine upgrades on computer workstations, software, and associated peripherals.
  • Coordinate hardware and software repairs with vendors as needed.

Requirements:
An Associate's degree in an information technology related discipline and 3 years of experience in the information technology field are required. Certification in at least 2 of the following areas: MCITP, MCDST, Comp TIA A+, or Comp TIA Network+ is also necessary. Salary: $65,000 - $85,000 per year.

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