Technical Product Service Expert

4 days ago


Baltimore, Maryland, United States IPS Group Inc Full time

**About Us**

At IPS Group Inc, we are a leading design, engineering, and manufacturing company specializing in low power wireless telecommunications and parking technologies. With over 25 years of experience delivering world-class solutions to the telecommunications and parking industries, we are dedicated to providing exceptional support to our clients.

**Job Summary**

We are seeking a skilled Technical Product Service Expert to provide escalated support for servicing, maintenance, repair, adjustment, testing, and installation of our equipment. As a key member of our team, you will be responsible for ensuring seamless technical field support to our clients across the United States.

**Key Responsibilities**

• Resolve open service issues in a timely and efficient manner

• Communicate effectively with clients to troubleshoot and resolve technical issues

• Proactively address hardware issues related to our designed and supported products

• Supervise the installation and configuration of new equipment

• Develop and maintain subject matter expertise on specific products to provide high-level guidance on resolving technical service issues

• Provide technical support to users or clients regarding the maintenance, development, or operation of data management systems, equipment, or applications

• Analyze equipment performance records to assess equipment functioning

**Requirements**

• Ability to communicate both verbally and in writing with business professionals

• Strong customer service skills and ability to work independently with minimal supervision

• Proficient in Excel and database queries for analysis

• Prior mechanical or electronic assembly experience preferred

• AA degree or bachelor's degree required

• Ability to travel up to 25% based on workload

**Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties.

The estimated salary range for this position is $63k - $80k annually, depending on qualifications and location.



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