Cloud Customer Advocate, Advanced Technical Support

1 week ago


Seattle, Washington, United States Amazon Full time
About the Opportunity

Join Amazon's Global Support team as a Cloud Support Specialist and take on the challenge of providing exceptional customer experience to some of the world's most innovative companies. As a Cloud Support Specialist, you will be responsible for handling complex customer escalations, identifying root causes of customer issues, and providing valuable feedback to business and development teams.

This role requires strong technical expertise, excellent communication skills, and the ability to work independently in an ambiguous environment. You will have the opportunity to develop in-depth knowledge of internal reference pages, build strong relationships with internal and external stakeholders, and drive project management initiatives.

We offer a competitive salary range of $65,600-$143,900 per year, based on market location and job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and other benefits, we also provide equity and sign-on payments as part of our total compensation package.



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