Strategic Cloud Solutions Professional

1 week ago

Seattle, Washington, United States Amazon Full time
About Amazon Web Services
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Job Overview
The AWS TCX team writes and provides support for a diverse audience including developers, DevOps professionals, IT professionals, technical program managers, and scientists. We create, publish, and orchestrate content experiences across a number of AWS sites that feature technical content, including the AWS Documentation site. We also innovate, research, learn, and experiment. We collaborate with product managers to understand our customers' needs. We partner with software developers to learn the inner workings of AWS services so that we can create accurate documentation, and influence or design of the customer experience.

This role will not support customers in 1:1 engagements, nor have account-based responsibilities.

About You
The ideal candidate is a strong collaborator. You have backbone and advocate on behalf of our customers, yet you are able to disagree and commit when needed. Your technical background enables you to inspire Solutions Architects and other subject matter experts to provide the guidance customers seek. You are a leader with excellent writing, editing, time management, and communication skills. You know what our technical customers need to effectively adopt AWS.

Key Responsibilities
  • Use data and customer feedback to drive insight into recommendations for content topics, features, and functions.
  • Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
  • Guide AWS subject matter experts in developing a prioritized set of content that helps customers understand what they need to know before building on AWS. You'll serve as an advisor and a technical reviewer to ensure content accuracy and integrity. You'll help field authors obtain inputs from technical leaders, engineering teams, and other members of the AWS field across a wide range of technology domains.

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