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Technical Support Specialist

2 months ago

New York, New York, United States Manage My Dream, LLC Full time
Job Summary

This position is primarily responsible for working with the IT Team to support users and perform in-depth system maintenance. The Technical Support Specialist will be the first-tier response to incoming helpdesk requests and will be the initial point of contact for most user requests.

Key Responsibilities
  • Set up and maintain new and existing desktop computers, install and configure software for users, and provide meeting support for Webex, Teams, or Zoom meetings.
  • Install new software and perform upgrades to existing software on the Agencies desktop PCs.
  • Install, upgrade, and redeploy hardware and telecommunications components on the Agencies LAN.
  • Troubleshoot software and hardware problems on the Agencies local area network, with an emphasis on the desktop PCs and HP LaserJet printers.
  • Determine the nature of the problem, and when possible, correct it.
  • When necessary, work with the Desktop Support team or the Network support team until the problem is resolved.
  • Serve on the IT Help Desk, answering trouble calls from users, resolving their problems if possible, and referring problems that cannot be resolved immediately to other Tech Support staff.
  • Track and maintain software, services, and equipment inventory and licensing.
  • Communicate with IT team regarding projects, systems status, and client requests.
  • Assist other members of the IT Team as needed.
Requirements
  • Bachelor's degree in an IT-related field is a strong plus.
  • Three years of experience supporting end-users in a small to medium business environment.
  • Three years of experience installing, configuring, and maintaining Microsoft Windows 7 and above.
  • Three years of configuring and installing desktop and laptop computers.
  • Three years of experience working with Microsoft Office software, including advanced configuration and troubleshooting.
  • Experience configuring and maintaining MS Outlook.