Customer Service Representative

10 hours ago


Billerica, Massachusetts, United States Airgas Full time
Job Title: Customer Service Representative

Airgas, an Air Liquide Company, is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective customer service via phone, email, and in-person interactions.
  • Process customer orders, resolve issues, and provide product information.
  • Collaborate with internal departments to ensure seamless order fulfillment and customer satisfaction.
  • Develop and maintain strong relationships with customers to drive long-term loyalty and growth.
  • Stay up-to-date on product knowledge, industry trends, and company policies to provide informed solutions.
Requirements:
  • High school diploma or equivalent required; additional education or training preferred.
  • Two years of customer service or inside sales experience required.
  • Prior experience with SAP or similar software a plus.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and organizational skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a diverse and inclusive team.

Airgas is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a workplace that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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