Executive Director of Bakery Operations
6 days ago
The Executive Director of Bakery Operations will lead the team with a unique ability to direct, motivate and develop their managers and staff, ensuring the highest quality food and service, building a team that promotes the Magnolia brand while providing an exceptional customer experience and drives store performance.
Key Responsibilities- Works closely with fellow managers to lead daily bakery retail operations and management of employees in a busy store atmosphere.
- Analyze store performance; troubleshoot customer service, emphasizing a true sense of urgency, setting the agenda and tone for great service.
- Responsible for the daily cash reporting, financial auditing and profitability of their store; maintaining labor and food costs within company ideals.
- Follow and maintain all Magnolia Bakery payroll processing standards, comprehending and maintaining compliance with all appropriate local and state labor laws.
- Act as a mentor to their managers, capitalizing on strengths and developing opportunities.
- Coach's the staff and conducts scheduled performance reviews and monitors promotions and compensation for hourly staff.
- Manage dessert inventories and production schedules, to make certain of the freshest baked goods possible.
- Manage and oversee all BOH training, scheduling, skill set maintenance and new product implementation.
- Work closely with bakers and icers to ensure consistency in production, following recipes, following safety standards and other company policies and procedures.
- Ensures proper equipment operation/maintenance, proper safety and sanitation in kitchen and finishing stations of the bakery.
- Aides when needed in the preparation/baking/icing of product offerings.
- Review and correct store presentation and merchandise set up to remain consistent with Magnolia standards.
- Serve as a model for providing community-based service as well as exceptional and personalized guest-centric service throughout the bakery.
- Ensure consistent execution of standard practices, policies and procedures by abiding by all company policies as stated in the Employee Manual.
- Fosters an encouraging and positive environment but adheres to the necessary practices of progressive discipline, managing the process up to suspension, pending investigation, for terminating offences, in order to maintain a safe and productive work-place.
- Reinforces all sanitation, maintenance, health department security and safety guidelines.
- Position requires standing and walking for a period of 3-5 hours without a rest break.
- Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, coworkers and management.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
- Qualified candidates should have at least 3-5 years of general management experience overseeing 20 or more employees in a Food Service or Retail Service environment.
- Leadership skills including a strong desire and ability to inspire, motivate and develop a diverse group of individuals.
- Problem solving and trouble shooting skills.
- Certified in qualifying local food safety protection course.
- Intermediate computer proficiency with Microsoft, POS software and web navigation.
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