Client Support Specialist

2 weeks ago


Lincoln, Illinois, United States searlarch Full time
Position Summary

Searlarch is seeking a dedicated and proficient Customer Service Representative for our support center. In this role, you will be responsible for delivering exceptional assistance to our clientele, serving as a vital link between our organization and our customers.

Key Responsibilities
  • Maintain and update customer records in our database.
  • Provide comprehensive information to customers as needed.
  • Monitor customer accounts by documenting their details and reported issues.
  • Actively address customer complaints and ensure timely resolutions.
  • Process customer orders and calculate associated charges accurately.
  • Resolve customer grievances promptly while ensuring high service quality.
  • Communicate any changes in company policies to customers effectively.
  • Generate potential sales leads for our clients.
  • Keep a detailed record of all activities performed and report to management.
Qualifications
  • Familiarity with social media platforms is a plus.
  • Ability to deliver results in high-pressure situations.
  • Strong communication and interpersonal abilities.
  • Effective problem-solving skills.


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