Patient Experience Coordinator
3 days ago
We are seeking a highly motivated and compassionate Patient Experience Specialist to join our team at Serenity Healthcare, LLC. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.
Responsibilities- Be the expert on TMS and Ketamine, with training and studies provided to ensure your success in this role.
- Take ownership of all patients on your provider's schedule, ensuring their needs are met and they receive the best possible care.
- Conduct one-on-one meetings with patients to connect treatment solutions to their individual needs, providing personalized support and guidance.
- Support healing through education, connection, and focus on TMS and Ketamine, helping patients achieve long-term success.
- Accelerate your healthcare career growth with rapid advancement opportunities and a supportive team.
- Enjoy comprehensive benefits, including insurance (Medical, Dental, Vision) and 401K, as well as 20 days off annually (10 PTO days and 10 Holidays).
- Gain access to Serenity's treatment options, staying at the forefront of healthcare innovation.
- High School Diploma or GED required.
- 2-3+ years of experience in a full-time customer service role, with excellent verbal and written communication skills.
- Basic math skills and well-versed in de-escalation techniques, with the ability to connect with individuals from diverse backgrounds.
Serenity Healthcare, LLC is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. With evidence-based research and proven results, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn more about our company culture, services, and patient success stories by visiting our website.
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