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Guest Services Associate

2 months ago

Savannah, Georgia, United States HLC Hotels Full time
Position Overview

As a Guest Services Associate at Historic Inns of Savannah, your primary responsibility will be to provide exceptional assistance to guests during their stay. You will play a vital role in ensuring a welcoming atmosphere and a seamless experience for all visitors.

Key Responsibilities
  • Greet guests warmly and enthusiastically upon arrival.
  • Assist with luggage handling and provide guidance to the check-in process.
  • Deliver luggage to guest rooms and share important information regarding room features.
  • Support guests during check-out by managing their luggage and ensuring a smooth departure.
  • Engage with guests to offer local insights and recommendations.
  • Provide assistance during meal times, including breakfast and evening receptions, as needed.
  • Maintain a clean and organized arrival area to enhance guest experience.
  • Perform additional duties as assigned by the Front Desk Manager or Property Manager.
About HLC Hotels

HLC Hotels is a locally owned and operated management company based in Savannah, Georgia, with a rich history of nearly 50 years. We proudly manage six historic hotels in the area, collectively known as Historic Inns of Savannah. Our dedicated team of over 130 employees is committed to delivering outstanding service and creating memorable experiences for our guests.

Our Commitment

At HLC Hotels, we believe that our team is our greatest asset. Our core values guide our operations and decision-making, ensuring that we provide not only exceptional guest experiences but also a fulfilling workplace for our employees.

Qualifications

To excel in this role, candidates should be able to perform essential duties effectively. Reasonable accommodations may be made for individuals with disabilities. This position requires:

  • Continuous movement and the ability to lift, push, pull, and carry items weighing up to 25 pounds regularly, and up to 50 pounds occasionally.
  • The capability to stand and walk for the duration of the shift while performing repetitive motions.
  • A willingness to learn and adapt, making it suitable for individuals entering or re-entering the workforce.
  • Basic English communication skills, both written and verbal.