Customer Service Representative

3 days ago


Oak Park, Illinois, United States Fitness Formula Clubs Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Attendant to join our team at Fitness Formula Clubs. As a Front Desk Attendant, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities
  • Greet and Check-in Members: Welcome members by name and create a great first impression of the club.
  • Manage Front Desk Operations: Check-in members and guests, answer incoming calls, and perform opening and closing functions.
  • Provide Support: Field member questions, concerns, and complaints, and provide additional support to the Membership Experience Manager as needed.
  • Ensure a Clean and Safe Environment: Maintain a clean, safe, and healthy environment for members, guests, and co-workers.
What We Offer
  • Competitive Pay: $14.05 per hour
  • Benefits Package: Medical, dental, and vision insurance, company-paid life insurance, 401K with company match, and professional development reimbursement.
  • Opportunities for Growth: Training and development opportunities, including fitness instructor training and discounts on educational programs.
  • Perks and Discounts: Complimentary club membership, open door policy, diverse and inclusive culture, and various fringe benefits.
Our Commitment to Hospitality

We offer a robust training program to ensure our employees provide exceptional customer service and hospitality. Our purpose is to enhance the lives of our members and guests by improving their overall health and well-being.



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