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Customer Service Representative

2 months ago

Oak Park, Illinois, United States Chicago Waffles - Oak Park Full time
Job Summary:

As a Customer Service Representative at Chicago Waffles - Oak Park, you are the frontline of guest interaction, ensuring an exceptional dining experience. Your role encompasses handling cash and card transactions, managing phone orders, and providing exemplary customer service. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Customer Service:
  • Greet and welcome guests in a friendly manner.
  • Provide accurate information on menu items, specials, and promotions.
  • Handle guest inquiries with patience, tact, and diplomacy.
  • Ensure guests receive prompt and courteous service.
  • Greeting and Seating:
  • Welcome guests warmly and professionally.
  • Manage the seating chart to optimize table turnover and maintain an organized flow.
  • Reservations and Waiting List:
  • Handle reservations, especially for groups.
  • Accurately maintain a waiting list for walk-in guests and coordinate with waitstaff.
  • Assist guests with inquiries about wait times and special requests.
  • Cash Handling:
  • Process transactions accurately and efficiently.
  • Maintain cash drawer, ensuring it balances at the start and end of each shift.
  • Issue receipts and provide correct change.
  • Order Management:
  • Enter orders into the POS system, ensuring accuracy.
  • Manage phone orders and communicate details to the kitchen and waitstaff.
  • Monitor and anticipate guest needs to ensure satisfaction.
  • Team Collaboration:
  • Work closely with restaurant, bar, and kitchen staff to maintain a smooth service flow.
  • Assist in other areas as needed during peak hours.
  • Uphold Chicago Waffles - Oak Park's mission, vision, values, and service culture.
Qualifications/Skills:
  • Essential:
  • Excellent oral and written English communication skills.
  • Ability to manage stressful situations with professionalism.
  • Strong organizational skills and the ability to multitask.
  • Familiarity with POS systems and telephone etiquette.
  • A friendly and positive demeanor.
  • Punctuality and reliable attendance.
  • Ability to work efficiently in a fast-paced environment.
  • Willingness to work flexible hours, including nights, weekends, and holidays.
  • Desirable:
  • High School diploma or equivalent.
  • At least two years of experience in customer service, preferably in the hospitality industry.
  • Food Handler Certification.
Essential Physical Abilities:
  • Endure various physical movements throughout the work areas.
  • Stand and/or walk continuously during the shift.
  • Lift, carry, push or pull up to 50 lbs.
Essential Job Functions:
  • Complete knowledge of and compliance with all policies and service procedures.
  • Maintain complete knowledge of all menus and restaurant details.
  • Perform all opening and closing duties as assigned.
  • Maintain cleanliness, sanitation, and organization of assigned areas.
Secondary Job Functions:
  • Assist other restaurant employees as needed.
  • Participate in meetings, training sessions, menu tastings.