Customer Service Representative

5 days ago


Oak Park, Illinois, United States Nando's Peri-Peri Full time
Job Overview

Nando's Peri-Peri is seeking a skilled Cashier to join our team. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Greet and Serve Customers: Welcome guests with a smile and provide a warm and inviting atmosphere.
  • Process Transactions: Accurately manage cash and credit card transactions, balancing the register at the end of each shift.
  • Menu Expertise: Demonstrate a thorough knowledge of our menu items and promotions, making recommendations to customers as needed.
  • Team Collaboration: Work closely with our team to exceed customer expectations and provide a positive dining experience.
  • Store Maintenance: Maintain a clean and organized store environment, including the counter display and merchandising.
  • Cash Handling: Adhere to company cash handling policies and procedures, ensuring accurate and efficient transactions.
  • Customer Satisfaction: Engage with guests to ensure satisfaction with food and service, and communicate complaints to management.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to read, write, and understand English.
  • Menu Knowledge: Have a thorough understanding of our menu items and service procedures.
  • Basic Computational Ability: Possess basic mathematical skills and computer knowledge.
  • Teamwork: Ability to work effectively in a team environment and take direction as needed.
  • Pressure Management: Remain calm and composed under pressure, providing excellent customer service in a fast-paced environment.


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