Customer Service Representative
1 day ago
Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Account Maintenance: Process account maintenance requests, including transfers, check orders, and account updates.
- Loan and Deposit Services: Assist customers with loan and deposit services, including quoting rates, describing products, and recommending solutions.
- Online Banking Support: Assist customers with online banking needs, including establishing access, resetting PINs, and troubleshooting issues.
- Payment Collection: Collect payments over the phone for current loan customers.
- Product Knowledge: Stay up-to-date on bank products and services, including deposit, loan, and convenience products.
- Problem-Solving: Troubleshoot customer issues, identify solutions, and implement corrective action as needed.
Requirements:
- Education: High school diploma or equivalent required; one year of related experience preferred.
- Experience: Previous teller and/or banking experience preferred.
- Skills: Proficient in Microsoft Outlook, Word, and Excel; knowledge of Jack Henry SilverLake preferred.
- Personal Qualities: Friendly, courteous, and customer-focused; ability to work independently and productively with minimum supervision.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer: Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.
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