Logistics Support Specialist

2 days ago


West Chester, Pennsylvania, United States A. Duie Pyle Full time

A. Duie Pyle, a family-owned business since 1924, offers integrated transportation and distribution solutions throughout the Northeast.

About the Role
  • We are seeking an experienced Customer Service Representative to join our team.
Key Responsibilities
  • The ideal candidate will schedule pick-ups, trace shipments, provide shipment ETAs, rate quotes, and freight charges.
  • They will coordinate with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
  • Scheduling delivery appointments and handling re-consignments is also a key responsibility.
  • The representative will ensure accurate billing of shipments.
  • Compiling and delivering custom reports, performing daily audits of reports, and documenting all customer interactions are essential tasks.
  • Assisting customers with "My Pyle" registration and utilization of our website is also required.
  • The representative must meet standards for Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour).
Requirements
  • A fast-paced work environment and strong attention to detail are necessary.
  • Strong familiarity with MS Office (Word, Excel, and Outlook) and basic typing skills are required.
  • The ability to prioritize tasks and meet deadlines, work effectively as an individual contributor or as part of a team, is essential.
  • Maintaining a flexible schedule to meet business needs, including early mornings, evenings, and non-traditional holidays, is necessary.
PREFERRED SKILLSETS
  • Minimum 1 year of prior customer service experience is preferred.
Salary and Benefits

The estimated salary for this position is $50,000 - $70,000 per year, depending on experience and location.

We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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