Logistics Support Specialist
2 days ago
A. Duie Pyle, a family-owned business since 1924, offers integrated transportation and distribution solutions throughout the Northeast.
About the Role- We are seeking an experienced Customer Service Representative to join our team.
- The ideal candidate will schedule pick-ups, trace shipments, provide shipment ETAs, rate quotes, and freight charges.
- They will coordinate with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
- Scheduling delivery appointments and handling re-consignments is also a key responsibility.
- The representative will ensure accurate billing of shipments.
- Compiling and delivering custom reports, performing daily audits of reports, and documenting all customer interactions are essential tasks.
- Assisting customers with "My Pyle" registration and utilization of our website is also required.
- The representative must meet standards for Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour).
- A fast-paced work environment and strong attention to detail are necessary.
- Strong familiarity with MS Office (Word, Excel, and Outlook) and basic typing skills are required.
- The ability to prioritize tasks and meet deadlines, work effectively as an individual contributor or as part of a team, is essential.
- Maintaining a flexible schedule to meet business needs, including early mornings, evenings, and non-traditional holidays, is necessary.
- Minimum 1 year of prior customer service experience is preferred.
The estimated salary for this position is $50,000 - $70,000 per year, depending on experience and location.
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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