Technical Support Specialist
6 days ago
We are seeking a skilled Technical Support Specialist to join our team at Prequel Solutions in Chester, PA. This is an hourly W2 contract role with a competitive pay rate of up to $19-22/hour, depending on experience.
Job SummaryThe Technical Support Specialist will provide Level 2 support for hardware, software, and systems, managing and re-assigning support tickets, escalating high-priority issues as needed.
Key Responsibilities- Provide technical support for hardware, software, and systems.
- Manage support tickets and escalate high-priority issues when necessary.
- Troubleshoot and resolve technical problems, coordinating with vendors when required.
- Develop training materials and conduct user training sessions.
- Maintain knowledge of industry standards and best practices.
- 5+ years of IT support experience.
- Strong troubleshooting, customer service, and communication skills.
- Familiarity with call-tracking systems and team collaboration tools.
This role offers the opportunity to deliver expert technical support in a fast-paced onsite environment. As a valued member of our team, you will have access to ongoing training and development opportunities, as well as health and retirement benefits.
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