Medical Support Specialist
5 days ago
We are seeking a highly skilled Medical Support Specialist to join our team at Pennsylvania Medicine. As a key member of our patient-family care team, you will play a vital role in providing exceptional clinical support and customer service standards.
About the Role- You will be responsible for clinical support and customer service standards, including reception of patients, families, and visitors, administrative, clerical, and clinical support.
- Provides care and assistance according to customer service and care standards for emotional needs and activities of daily living needs such as nutrition, hygiene, and elimination.
- Provides patient-family centered care with consideration of appropriate growth and development, cultural and religious needs, and individual preferences.
- Accurately and timely processes patient care orders and reports. Communicates priority orders to the responsible RN, department, or appropriate individual or department.
- Educates patient and family prior to medical examination and procedures. Prepares supplies and equipment necessary to assist medical providers with procedures.
- Obtains measurements such as vital signs, body weight, and intake and output. Applies cardiac monitoring as directed and performs basic troubleshooting.
- Performs procedures and educates patient and family about procedures such as 12-Lead EKG, blood draws, and wound care as directed.
- Follows principles of infection control & infection prevention into practice. Uses standard precautions and uses personal protective equipment.
- Collects and labels specimens per protocol including blood, urine, stool, and sputum as directed.
- Uses the appropriate means when transporting, transferring, repositioning or mobilizing patients to best serve the comfort and safety of the patient.
- Communicates patient flow and pertinent unit information to the responsible RN and interdisciplinary care team in a timely manner.
- Restocks supplies and removes outdated items. Checks, cleans, and performs quality controls on equipment according to standard.
- Inventories patient belongings at admission, transfer, and discharge.
- Certified Nurse Aid certification is required.
- Certified Nursing Assistant preferred.
- Basic Cardiac Life Support certification is required.
- CPR certification (must obtain if not held at time of hire).
- H.S. Diploma/GED is required.
We offer a comprehensive compensation and benefits package that includes one of the finest prepaid tuition assistance programs in the region. Our employees enjoy a range of benefits, including health insurance, retirement savings plans, and paid time off.
Estimated salary: $43,000 - $55,000 per year, depending on experience.
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