Help Desk Support Specialist

5 days ago


West Chester, Pennsylvania, United States Thinc Forward Full time

We are seeking a highly motivated Help Desk Specialist to join our team at Thinc Forward in West Chester, PA. This exciting opportunity offers a remote or hybrid work environment with a competitive salary of $60,000 - $70,000 per year, depending on experience.

Job Description

The Help Desk Specialist will be responsible for providing technical support services to end-users, troubleshooting issues, and resolving problems efficiently. Key responsibilities include:

  • Responding to inquiries and requests for assistance with computer systems and applications
  • Identifying, analyzing, and troubleshooting technical issues
  • Resolving ticket inquiries to eliminate recurrences and reduce calls to the help desk

The ideal candidate will have excellent communication and troubleshooting skills, be highly reliable, and motivated to grow in their career.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Active Directory management experience (user creation, password changes, group assignment)
  • Office 365 administration experience (user creation, password changes, licensing management)
  • Solid understanding of local area network (DNS, DHCP, IP) concepts
  • A+ Certification required
  • Associate Degree/Bachelor's Degree and/or related certification preferred

You should also possess superior customer service skills, strong verbal/written communication skills, and the ability to communicate effectively with both novice computer users and experienced professionals.

Benefits

We offer a comprehensive benefits package, including:

  • Healthcare plan (Medical, Dental, and Vision)
  • Paid Time Off (and public holidays)
  • 401(k) retirement plan
  • Life insurance

This is an excellent opportunity to join a dynamic team and grow your career as a Help Desk Specialist at Thinc Forward.



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