Airport Service Representative II

4 weeks ago


Houston, Texas, United States The City of Houston Full time
Job Summary

The City of Houston is seeking a highly skilled Airport Service Representative II to join our team at the Houston Airport System. As a key member of our customer service team, you will be responsible for providing exceptional service to international and domestic passengers, ensuring a seamless and enjoyable travel experience.

Key Responsibilities:

  • Provide multilingual customer service to passengers, including assistance with directions, information, and processing through the Federal Inspection Service (FIS) area.
  • Support management with assigned tasks and perform coordination with airlines and Customs Border Protection (CBP).
  • Ensure operational excellence in all aspects of international passenger processing, including facilitation of dignitaries and VIPs.
  • Collaborate with team members to promote a safe, secure, and healthy environment for internal and external customers.
  • Comply with departmental policies, procedures, and regulatory compliance relative to operational activities.

Requirements:

  • Associate Degree in Hospitality Management, Aviation Management, Business, or related fields.
  • Two years of experience in customer service or hospitality environment.
  • Valid Class C Texas driver's license and compliance with the City of Houston's policy on driving.
  • Preference given to applicants with bilingual skills in Spanish and Arabic languages.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Collaborative and dynamic work environment.

How to Apply:

Apply online at [insert link] or visit our website at [insert link] for more information.



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