Airport Service Representative II
4 weeks ago
The City of Houston is seeking a highly skilled Airport Service Representative II to join our team at the Houston Airport System. As a key member of our customer service team, you will be responsible for providing exceptional service to international and domestic passengers, ensuring a seamless and enjoyable travel experience.
Key Responsibilities:
- Provide multilingual customer service to passengers, including assistance with directions, information, and processing through the Federal Inspection Service (FIS) area.
- Support management with assigned tasks and perform coordination with airlines and Customs Border Protection (CBP).
- Ensure operational excellence in all aspects of international passenger processing, including facilitation of dignitaries and VIPs.
- Collaborate with team members to promote a safe, secure, and healthy environment for internal and external customers.
- Comply with departmental policies, procedures, and regulatory compliance relative to operational activities.
Requirements:
- Associate Degree in Hospitality Management, Aviation Management, Business, or related fields.
- Two years of experience in customer service or hospitality environment.
- Valid Class C Texas driver's license and compliance with the City of Houston's policy on driving.
- Preference given to applicants with bilingual skills in Spanish and Arabic languages.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and dynamic work environment.
How to Apply:
Apply online at [insert link] or visit our website at [insert link] for more information.
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