Assistant Director of Tutorial Services

1 day ago


Columbia, South Carolina, United States Howard Community College Full time
Job Title: Assistant Director of Tutorial Services

Howard Community College is seeking a highly skilled and experienced professional to serve as the Assistant Director of Tutorial Services. This key role will be responsible for coordinating all tutorial services offered in the Learning Assistance Center, ensuring the highest quality of support for students.

Key Responsibilities:
  • Coordinate and oversee the recruitment, hiring, training, and supervision of 60+ part-time tutors.
  • Develop and implement tutor training programs, ensuring tutors are equipped to provide high-quality support to students.
  • Collaborate with directors and personnel to develop and refine programs, setting short- and long-term goals for the Learning Assistance Center.
  • Manage the TracCloud software, maintaining accurate semester tutoring data and ensuring the system is up-to-date.
  • Coordinate with Disability Support Services to ensure accommodations are in place for students.
  • Work with the IT department to troubleshoot system issues and maintain instructional laptops.
  • Track and analyze student tutoring usage and retention data, providing insights to inform program development.
  • Promptly address tutor, student, and professor concerns and complaints, ensuring a positive and supportive learning environment.
Requirements:
  • 3+ years of experience in program management, preferably in a community college setting.
  • Strong leadership, organizational, and communication skills, with the ability to prioritize and multitask.
  • Able to maintain strict confidentiality and work in a fast-paced, high-student-traffic environment.
  • Regular attendance and flexibility to work some in-person evening and weekend hours.
Benefits:

Howard Community College offers competitive salaries, excellent medical and dental benefits, tuition reimbursement, and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension and The ORP.



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