Front Desk Representative
1 day ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Peachtree Hospitality Management. As a Front Desk Representative, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.
Key Responsibilities- Check guests in and out of the hotel in a friendly and efficient manner.
- Confirm credit and payment method at check-in and confirm full payment at check-out.
- Log all requests and confirm completion through our brand tracking tool.
- Review rooms inventory and house count for availability and rates.
- Book reservations for day of arrival or future stays.
- Balance and prepare individual paperwork for closing of shift.
- Balance bank daily.
- Maintain and understand special guest programs and franchise-related programs, including the completion of required brand training.
- Conduct daily bank drop with a witness and according to standards.
- Run daily arrival report and highlight all special requests.
- Always maintain a clean and organized work area.
- Distribute package and mail to guests for delivery or inform guest of receipt as necessary.
- Have thorough knowledge of the front desk system for all guest services.
- High school diploma or GED certificate is preferred, and/or equivalent work experience.
- Previous experience in the hospitality industry is preferred.
- Ability to work well in stressful, high-pressured situations.
- Ability to convey information and ideas clearly, both oral and written.
Peachtree Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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