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Virtual Client Relations Associate

2 months ago

MagstattleBas, Grand Est, United States Goodwill San Antonio Full time

Job Title: Remote Customer Support Specialist

Company Overview: At Goodwill San Antonio, we are dedicated to enhancing lives through the power of work. We pride ourselves on providing exceptional customer service and support to our clients.

Position Summary: This role is designed for individuals residing in specific regions, focusing on delivering outstanding customer support in a remote setting. Your primary responsibility will be to assist clients with their inquiries and payment arrangements, ensuring a positive experience.

Key Responsibilities:

  • Manage incoming and outgoing customer support calls with a focus on collections.
  • Address customer inquiries, complaints, and payment issues in a courteous and professional manner.
  • Engage with both existing and potential clients to resolve receivables management questions.
  • Utilize our computer systems to accurately document customer interactions and requests.
  • Provide guidance and support to customers over the phone, addressing their concerns effectively.
  • Maintain and update customer records as needed.
  • Handle escalated issues with composure and professionalism.

Work Environment: This position is situated in a supportive and dynamic remote work environment, where collaboration and teamwork are encouraged.

Qualifications:

  • High School Diploma or GED required; a college degree is preferred.
  • 1-2 years of experience in customer service, collections, or a contact center environment is advantageous.
  • Proficiency in Microsoft Windows, Word, and Excel is beneficial.
  • Bilingual skills are a plus.

Skills and Abilities:

  • Exceptional customer service skills with a commitment to improving client experiences.
  • Strong understanding of collections regulations and practices.
  • Excellent communication and listening skills.
  • Ability to remain calm and objective in challenging situations.
  • Flexibility in problem-solving and analysis.

Benefits: As part of our team, you will enjoy a range of benefits including paid training, flexible schedules, medical and dental coverage, paid time off, and retirement planning options.

Join Us: If you are passionate about making a difference and helping others, we invite you to explore this opportunity with Goodwill San Antonio.