Patient Navigation Manager
1 week ago
Guideway Care is seeking a highly skilled Patient Navigation Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the delivery of high-quality, compassionate care guidance services to patients.
The ideal candidate will have a strong understanding of patient navigation and care guidance principles, particularly in chronic care or complex care settings. They will be responsible for developing, implementing, and refining processes and workflows to enhance team efficiency, ensure adherence to organizational goals, and support continuous improvement in patient care services.
Key Responsibilities:
- Provide day-to-day leadership and management to a team of care guides.
- Oversee recruitment, onboarding, training, and professional development of team members.
- Conduct regular team meetings, one-on-one check-ins, and performance reviews to promote a culture of continuous improvement.
- Develop and foster a collaborative team environment that prioritizes patient-centered care.
- Ensure effective management of care guidance workflows, case assignments, and patient communications.
- Monitor team productivity and performance metrics, identifying areas for optimization.
- Collaborate with cross-functional teams to streamline care coordination and enhance service delivery.
- Ensure compliance with all applicable regulations, policies, and procedures, particularly those related to patient confidentiality and data protection.
- Implement and monitor quality assurance processes to maintain high standards of care guidance.
- Conduct regular audits of care guide documentation to ensure accuracy and completeness.
- Develop and implement strategies to enhance patient engagement and satisfaction throughout their care journey.
- Oversee resolution of escalated patient concerns or issues in a timely and empathetic manner.
- Work closely with clinical staff and other departments to ensure patient needs are met comprehensively.
- Track and analyze key performance indicators (KPIs) related to patient navigation and care guidance.
- Prepare and present regular reports to senior management on team performance, patient outcomes, and program impact.
- Utilize data to drive process improvements and operational efficiencies.
- Assist with various projects as assigned by the direct supervisor.
Requirements:
- Bachelor's Degree in Healthcare Administration, Management, Social Work, Nursing, or a related field.
- Minimum of 3-5 years of experience in healthcare navigation, care coordination, or patient services, including at least 2 years in a leadership role.
- Strong understanding of patient navigation and care guidance principles, particularly in chronic care or complex care settings.
- Excellent leadership, communication, and organizational skills.
- Demonstrated ability to manage and motivate a team, prioritize tasks, and meet deadlines.
- Proficient in data analysis, reporting, and using healthcare technology systems (e.g., EHRs, CRM tools).
- Commitment to patient-centered care and continuous quality improvement.
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