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Patient Care Guidance Manager

1 month ago

Birmingham AL USA, United States Guideway Care Full time
Manager, Care Guidance

Guideway Care is a leading provider of patient engagement solutions to healthcare organizations. We are seeking a highly skilled and experienced Manager, Care Guidance to join our team.

Key Responsibilities:
  • Lead a team of care guides to deliver high-quality, compassionate care guidance services to patients.
  • Develop and implement processes and workflows to enhance team efficiency and ensure adherence to organizational goals.
  • Collaborate with cross-functional teams to streamline care coordination and enhance service delivery.
  • Monitor team productivity and performance metrics, identifying areas for optimization.
  • Ensure compliance with all applicable regulations, policies, and procedures, particularly those related to patient confidentiality and data protection.
  • Implement and monitor quality assurance processes to maintain high standards of care guidance.
  • Develop and implement strategies to enhance patient engagement and satisfaction throughout their care journey.
  • Oversee resolution of escalated patient concerns or issues in a timely and empathetic manner.
Requirements:
  • Bachelor's Degree in Healthcare Administration, Management, Social Work, Nursing, or a related field.
  • Minimum of 3-5 years of experience in healthcare navigation, care coordination, or patient services, including at least 2 years in a leadership role.
  • Strong understanding of patient navigation and care guidance principles, particularly in chronic care or complex care settings.
  • Excellent leadership, communication, and organizational skills.
  • Demonstrated ability to manage and motivate a team, prioritize tasks, and meet deadlines.
  • Proficient in data analysis, reporting, and using healthcare technology systems (e.g., EHRs, CRM tools).
  • Commitment to patient-centered care and continuous quality improvement.